Cancellation Policy
At S-Club, we value our customers and strive to provide exceptional service through our dedicated internal teams. To ensure smooth and transparent service delivery, we have established a comprehensive cancellation policy. This policy outlines the terms and conditions related to service cancellations, rescheduling, and refunds. By booking services with S-Club, customers acknowledge and agree to abide by the following policy.
Service Appointment: A scheduled service agreed upon between S-Club and the customer.
Cancellation: Termination of a scheduled service before the agreed service date.
Rescheduling: Changing the date or time of a scheduled service.
No-Show: When the customer is unavailable or fails to provide access to the service location.
Customers may cancel or reschedule their service appointments under the following conditions:
Free Cancellation: Customers may cancel or reschedule up to 48 hours before the scheduled service without incurring any charges.
Late Cancellation Fee: Cancellations made within 24-48 hours of the scheduled service will incur a fee equal to 50% of the service cost.
Same-Day Cancellations: Cancellations made on the day of the scheduled service will be charged the full service amount.
Free Cancellation: Available up to 5 business days before the scheduled service.
Late Cancellation Fee: Cancellations within 2-5 business days will result in a fee equal to 50% of the total service cost.
Same-Day Cancellations: Customers will be charged the full service cost for cancellations made within 48 hours of the service date.
Customers may cancel or reschedule their appointments through the following methods:
Online: Log into the customer portal on our website.
Email: Send a cancellation request to info@squeaky.club.
Phone: Call our customer support at +1 (844) 936-2008 during business hours.
All cancellation requests must include the customer’s name, service date, and reason for cancellation.
Refunds are issued according to the following criteria:
Cancellations made within the allowed free cancellation window.
Service interruptions caused by S-Club, including inclement weather or internal scheduling conflicts.
Late cancellations or no-shows.
Incomplete or incorrect cancellation requests.
Failure to provide access to the service location at the scheduled time.
Refunds are processed within 7-10 business days after approval.
A "No-Show" occurs when our team arrives at the scheduled service location and cannot access the property due to customer-related reasons, including:
Locked doors or unavailable key access.
Incorrect address or service location details.
Absence of a responsible individual to authorize service commencement.
In such cases, customers will be charged the full service amount.
S-Club reserves the right to modify or cancel scheduled services due to unforeseen circumstances such as staff availability, equipment issues, or weather-related disruptions. In such instances, customers will be notified promptly and offered rescheduling options at no additional cost.
Emergencies: Customers facing emergencies (e.g., medical, travel) may request cancellation fee waivers with supporting documentation.
Force Majeure: Natural disasters, government restrictions, and other uncontrollable events may lead to service cancellations without penalty.
In case of disputes regarding cancellations or charges, customers may contact S-Club’s customer service team. Disputes must be submitted in writing within 14 days of the service date. S-Club will review and respond within 10 business days.
S-Club reserves the right to update this cancellation policy at its discretion. Customers will be notified of significant policy changes through email or updates on our website.
By scheduling services with S-Club, customers acknowledge and accept this cancellation policy. Customers are encouraged to review this policy regularly to stay informed of any updates.
This policy ensures transparency and fosters trust between S-Club and its valued customers. We remain committed to delivering quality services while maintaining fair and equitable business practices.
1. Definitions
Service Appointment: A scheduled service agreed upon between S-Club and the customer.
Cancellation: Termination of a scheduled service before the agreed service date.
Rescheduling: Changing the date or time of a scheduled service.
No-Show: When the customer is unavailable or fails to provide access to the service location.
2. Cancellation Window
Customers may cancel or reschedule their service appointments under the following conditions:
2.1. Standard Services (e.g., Cleaning, Maintenance)
Free Cancellation: Customers may cancel or reschedule up to 48 hours before the scheduled service without incurring any charges.
Late Cancellation Fee: Cancellations made within 24-48 hours of the scheduled service will incur a fee equal to 50% of the service cost.
Same-Day Cancellations: Cancellations made on the day of the scheduled service will be charged the full service amount.
2.2. Specialized Services (e.g., Remodeling, Handyman Work)
Free Cancellation: Available up to 5 business days before the scheduled service.
Late Cancellation Fee: Cancellations within 2-5 business days will result in a fee equal to 50% of the total service cost.
Same-Day Cancellations: Customers will be charged the full service cost for cancellations made within 48 hours of the service date.
3. How to Cancel or Reschedule
Customers may cancel or reschedule their appointments through the following methods:
Online: Log into the customer portal on our website.
Email: Send a cancellation request to info@squeaky.club.
Phone: Call our customer support at +1 (844) 936-2008 during business hours.
All cancellation requests must include the customer’s name, service date, and reason for cancellation.
4. Refund Policy
Refunds are issued according to the following criteria:
4.1. Eligible Refunds
Cancellations made within the allowed free cancellation window.
Service interruptions caused by S-Club, including inclement weather or internal scheduling conflicts.
4.2. Non-Refundable Cases
Late cancellations or no-shows.
Incomplete or incorrect cancellation requests.
Failure to provide access to the service location at the scheduled time.
Refunds are processed within 7-10 business days after approval.
5. No-Show Policy
A "No-Show" occurs when our team arrives at the scheduled service location and cannot access the property due to customer-related reasons, including:
Locked doors or unavailable key access.
Incorrect address or service location details.
Absence of a responsible individual to authorize service commencement.
In such cases, customers will be charged the full service amount.
6. Service Modifications and Exceptions
S-Club reserves the right to modify or cancel scheduled services due to unforeseen circumstances such as staff availability, equipment issues, or weather-related disruptions. In such instances, customers will be notified promptly and offered rescheduling options at no additional cost.
7. Special Considerations
Emergencies: Customers facing emergencies (e.g., medical, travel) may request cancellation fee waivers with supporting documentation.
Force Majeure: Natural disasters, government restrictions, and other uncontrollable events may lead to service cancellations without penalty.
8. Dispute Resolution
In case of disputes regarding cancellations or charges, customers may contact S-Club’s customer service team. Disputes must be submitted in writing within 14 days of the service date. S-Club will review and respond within 10 business days.
9. Policy Updates
S-Club reserves the right to update this cancellation policy at its discretion. Customers will be notified of significant policy changes through email or updates on our website.
10. Acceptance of Terms
By scheduling services with S-Club, customers acknowledge and accept this cancellation policy. Customers are encouraged to review this policy regularly to stay informed of any updates.
This policy ensures transparency and fosters trust between S-Club and its valued customers. We remain committed to delivering quality services while maintaining fair and equitable business practices.
Updated on: 19/12/2024
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