Refunds and Adjustments
S-Club is committed to ensuring a transparent and fair refund and adjustment process. If users encounter service discrepancies, billing issues, or incorrect charges, they can request refunds or payment adjustments through the platform’s streamlined process.
Refunds and adjustments may be issued under the following circumstances:
Service Cancellations: If a service is canceled within the allowable cancellation window.
Service Failures: When a service is not completed as agreed or does not meet quality standards.
Incorrect Charges: In case of billing errors, duplicate charges, or overcharges.
Promotional Adjustments: If applicable discounts or promotional codes were not applied correctly.
To submit a refund or adjustment request, follow these steps:
Log In to Your Account: Access your S-Club account using your credentials.
Go to ‘Billing History’: Navigate to the billing or payment history section.
Select the Transaction: Click on the specific transaction needing a refund or adjustment.
Click ‘Request Refund’ or ‘Report Issue’: Provide detailed reasons for the request.
Submit Supporting Documentation: Attach any necessary receipts, invoices, or screenshots.
S-Club processes refund and adjustment requests as follows:
Initial Review: Requests are reviewed within 2-5 business days.
Investigation Phase: In cases requiring further investigation, processing may take up to 10 business days.
Final Decision: Users receive a confirmation email once the review is complete.
Refund Issuance: Approved refunds are processed to the original payment method within 5-10 business days.
Users can track the status of their requests through:
Account Dashboard: Visit the “Requests” or “Disputes” section for live updates.
Email Notifications: Receive progress updates and resolution confirmations via email.
S-Club follows these refund policy principles:
Non-Refundable Services: Certain services may be marked non-refundable; these are clearly indicated at the time of booking.
Partial Refunds: Adjustments may be issued as partial refunds if only part of the service was unsatisfactory.
Dispute Resolution: Disputes are resolved transparently, ensuring fairness to both customers and service providers.
To maintain a safe transaction environment, S-Club ensures:
Data Encryption: All payment-related data is encrypted for secure processing.
PCI-DSS Compliance: Compliance with international payment security standards.
Fraud Detection: Automated monitoring systems detect and prevent fraudulent refund requests.
For any refund-related issues, users can contact S-Club’s Helpdesk via:
Live Chat Support: 24/7 chat support for immediate assistance.
Email Support: Send detailed inquiries through the official support email.
Phone Support: Speak directly with a support agent through the Helpdesk hotline.
By following these processes, users can ensure a smooth, fair, and secure refund and adjustment experience on the S-Club platform.
1. Eligibility for Refunds and Adjustments
Refunds and adjustments may be issued under the following circumstances:
Service Cancellations: If a service is canceled within the allowable cancellation window.
Service Failures: When a service is not completed as agreed or does not meet quality standards.
Incorrect Charges: In case of billing errors, duplicate charges, or overcharges.
Promotional Adjustments: If applicable discounts or promotional codes were not applied correctly.
2. Requesting a Refund or Adjustment
To submit a refund or adjustment request, follow these steps:
Log In to Your Account: Access your S-Club account using your credentials.
Go to ‘Billing History’: Navigate to the billing or payment history section.
Select the Transaction: Click on the specific transaction needing a refund or adjustment.
Click ‘Request Refund’ or ‘Report Issue’: Provide detailed reasons for the request.
Submit Supporting Documentation: Attach any necessary receipts, invoices, or screenshots.
3. Processing Timeline
S-Club processes refund and adjustment requests as follows:
Initial Review: Requests are reviewed within 2-5 business days.
Investigation Phase: In cases requiring further investigation, processing may take up to 10 business days.
Final Decision: Users receive a confirmation email once the review is complete.
Refund Issuance: Approved refunds are processed to the original payment method within 5-10 business days.
4. Refund and Adjustment Status Tracking
Users can track the status of their requests through:
Account Dashboard: Visit the “Requests” or “Disputes” section for live updates.
Email Notifications: Receive progress updates and resolution confirmations via email.
5. Refund Policy Guidelines
S-Club follows these refund policy principles:
Non-Refundable Services: Certain services may be marked non-refundable; these are clearly indicated at the time of booking.
Partial Refunds: Adjustments may be issued as partial refunds if only part of the service was unsatisfactory.
Dispute Resolution: Disputes are resolved transparently, ensuring fairness to both customers and service providers.
6. Security and Compliance
To maintain a safe transaction environment, S-Club ensures:
Data Encryption: All payment-related data is encrypted for secure processing.
PCI-DSS Compliance: Compliance with international payment security standards.
Fraud Detection: Automated monitoring systems detect and prevent fraudulent refund requests.
7. Helpdesk and Support Assistance
For any refund-related issues, users can contact S-Club’s Helpdesk via:
Live Chat Support: 24/7 chat support for immediate assistance.
Email Support: Send detailed inquiries through the official support email.
Phone Support: Speak directly with a support agent through the Helpdesk hotline.
By following these processes, users can ensure a smooth, fair, and secure refund and adjustment experience on the S-Club platform.
Updated on: 18/12/2024
Thank you!