Training & Resources

• Training and Resources

  Training and Resources for Internal Teams The Training and Resources module for S-Club’s internal teams is designed to ensure that all staff members have the knowledge, skills, and tools needed to deliver exceptional service. This module covers job-specific training, professional development programs, compliance workshops, and access to valuable service resources. Comprehensive Onboarding and Orientation New internal team members undergo a structured onboarding program, which includesFew readers

Policy & Compliance Support

• Policy and Compliance Support

  Policy Framework and Compliance Governance S-Club’s policy framework serves as the foundation for maintaining high service standards, legal compliance, and operational consFew readers

Technical Support & System Issues

• Technical Support and System Issues

  Core Technical Support Services The Technical Support team provides assistance across a wide range of technical needs, including: Platform Navigation SupFew readers

Scheduling & Availability

• Scheduling and Availability

  Availability Management Service providers can manage their availabilityFew readers

Communication & Collaboration Tools

• Communication and Collaboration Tools

  1. HubSpot CRM for Communication Management HubSpot serves as the primary customer relationship management (CRM) platform, centralizing all service-related communicFew readers

Performance Tracking & Reports

• Performance Tracking and Reports

  1. Key Performance Indicators (KPIs) Monitoring S-Club tracks a wide range of KPIs to measure service qualFew readers

Task Management & Assignments

• Task Management and Assignments

  1. Task Creation and Assignment Task assignments begin with the creation of HubSpot Tickets, where tasks are categorizFew readers

System Access & Login

• System Access and Login for Internal Teams

  1. Account Creation and Registration New users gain access to the platform by completing a structured registration process that includes: Account Registration: Submission of personalFew readers